Lighting Product Basics
Yes, each product has a corresponding installation guide. If not, please contact customer service email: service@lampsaura.com
Generally not equipped with light bulbs unless otherwise noted.
It depends what bulb you bought. The product which includes bulbs will be noted with max wattage.
Yes, our lighting fixtures are CE and UL certified and comply with the specifications of both places.
Kelvin range: Warm Light (3000K), Neutral Light (4000K), Cool Light (6000K)
Our lighting supports 110V-240V AC voltage input, please choose according to the actual voltage.
Generally, we will noted on the product page if the product include bulb. If the light needs a light bulb as a light source, you can purchase a light bulb that supports dimming and install it.
All of our products are decorative objects crafted by dedicated artisans. They are intended for indoor use only. We recommend keeping them in a dry place at indoor temperature. We recommend that the products be gently cleaned with a damp cloth. We are not responsible for damage caused by improper cleaning, the use of cleaning products or by improper use.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. As every of our product is hand-crafted, the possibility of slight variations in assembly and finishes may exist from one piece to another.  The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.
Please pay attention to and read the product description. If you have any questions, please contact service@lampsaura.com
Order & Payment
We provide a variety of payment methods for ordering and purchasing, including various types of Credit card/debit card, Stripe, Apple Pay, Google Pay and PayPal, etc.
We are committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.
Orders can be placed without creating an account. Of course I suggest you create an account so that you can enjoy a better shopping experience.
After you’ve completed your purchase, we will send you a confirmation email to the provided email address which will contain all your order information. After this, we begin to process your order and get it ready for shipment. Upon shipment, you will receive a second email with all your tracking information. You can track your orders here.
Usually we guarantee that the stock of the goods on the shelves is sufficient. But the stock of some customized products and sizes exceeding the logistics limit will be set to 0. Please contact us to confirm the product inventory.
We know how important your order is, so we aim to fulfill orders as quickly as possible.
– Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
– Orders canceled beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price.
– Once your order has been shipped, it can no longer be canceled.
While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns & Refund Policy.
Please refer to Returns & Refund Policy.
Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.
Shipping & Delivery
Yes, we provide international shipping, mainly including North America, Europe and Australia, and packages are shipped directly from the factory in China. If the order address information cannot be displayed properly when filling in it, please contact service@lampsaura.com and we will give you a solution in time.
LAMPS AURA is currently in the initial promotion stage, and the shipping fee is only a nominal $10.
We usually ship all orders within 10-15 business days. The actual order processing time is subject to the instructions on each product page. You can find more in Shipping Policy.
UPS, FedEx, USPS and EMS etc. You can contact us for specific information and costs if you want to specify the specific logistics method.
Yes, all shipping costs include full insurance. Please ensure that you check your order in full as soon as you receive it. If there are any issues with the delivery received (e.g a product arrives damaged, your order isn’t as expected or you have any other issues) then please notify us within 60 days of delivery receipt.
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier’s website and use the tracking number to track your package.
If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.
If you are without an account, you can use the email address and order number via the website “INFO – Track Order” to check the tracking information.
If your order arrives damaged, please contact us with images or a video documenting the product and any damage incurred and we will do our best to resolve the problem!
Others
Absolutely! Feel free to send us an email and we’d be happy to help you find what product is best for you.
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If something is still missing, please contact us immediately at service@lampsaura.com
We do, If you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.
