Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are several types of items that are exempt from returns. Accessories and damaged products cannot be returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer directly.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Cancellation Policy
We will process your order within 24 hours as soon as we receive the order. If you want to cancel your order, please contact us via service@lampsaura.com to contact us within 6 hours after you place the order. The refund will be issued within 2 business days after the cancellation of your order.
If you wish to cancel your order beyond 24 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 60% of the product purchase price.
We will try our best to meet your needs. However, if the products you ordered have already been shipped out, then your order cannot be cancelled.
Before installing or using the products, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the items.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.
Returns & Refunds
Production defects, lack of products, or shipping damage:
- If the product you ordered delivered with a manufacturing defect, please contact us promptly and we will reship it for you.
- Missing part of your package: If you receive the quantity of products is less than your order, please contact us in time. We will send you a replacement for the missing items as soon as we confirm it.
- If your package was damaged during packaging or shipping, please provide the appropriate photos. Once our team have reviewed and approved your package, we will reship to you or give you a full refund.
- Please ensure that the photos you submit are not blurry or obscured. Providing high quality photos will help us resolve your issue as quickly and efficiently as possible. Please contact us within 3 days of the delivery of your order.
Kindly note:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.
We will not provide return service for the following non-merchant reasons:
- Wrong size: Our sizes and measurements are clearly marked on the product pages, please follow the product description to purchase. If you don’t understand, please contact our customer service.
- The color doesn’t match your cabinets: Due to the limitations of the technical conditions of photography, our products may have a little color difference, if you can’t accept, please be careful to purchase.
- Buy more than you expected.
- No longer needed after you received.
- Don’t like it due to your personal reasons.
- Due to the incorrect delivery address or zip code you provided, the product can not be delivered in time.
- Other non-merchant reasons.
Once we have agreed to your return, when your returned package arrives at our designated warehouse and is approved, all refunds will be returned to the account you paid for your order within 10 business days.
All return processes must be processed within 30 days of the receipt of your package and approved by us.
In addition, we will need to deduct the initial shipping cost of your order from your refund.
Please contact us within 14 days after you receive your package.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lampsaura.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lampsaura.com and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at support@lampsaura.com for questions related to refunds and returns.
